Feedback
BPP aims to achieve the highest standards in training and professional education. We welcome feedback that helps us towards this aim. Please use the form provided below to send us your comments and ideas.
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BPP aims to achieve the highest standards in training and professional education and we aim to continually meet or exceed your expectations. If you have experienced a level of service that falls below this standard, please inform us following the procedure outlined below.
Complaints Procedure
1. You can register a complaint in writing, by fax, by email or by telephone. Please address your complaint to Vikki Bradbury at BPP Professional Development.
Address
BPP Professional Development
The Granary
50 Barton Road
Manchester
M28 2EB
Telephone/fax
Tel: 0845 226 2422
Fax: 0161 728 3778
Email: vikkibradbury@bpp.com
2. Please provide us with as much information to will help us to respond to your complaint efficiently (for example, booking reference, delegate name, course title, venue etc.)
What happens next?
1. We will reply within 48 hours from receiving your complaint. If it is not possible to provide a full reply by return, we will give an interim response and indicate the steps that are being taken to deal with your complaint, when you should expect a reply and from whom.
2. If you are not satisfied with our response to your complaint, please ask for your complaint to be referred to Adam Pacifico, BPP Professional Development:
Adam Pacifico
BPP Professional Development
BPP The Eye
1 Procter Street
London
WC1V 6DW
Tel: 020 7067 2801
Fax: 020 7068 2850