Special Assistance Policy
BPP aims to provide all our delegates with the best quality of service when attending our courses in a fair, transparent and consistent way. We recognise that some delegates may require special assistance and where possible BPP will take reasonable steps to make appropriate arrangements to accommodate these.
How do I apply for special assistance?
Delegates wishing to request special arrangements when attending a BPP course are encouraged to do so when booking. Each request, whatever the circumstance, is determined on an individual basis.
Is there a fee for special assistance?
Most special arrangements will not have a cost attached to them. However, where there is a substantial cost incurred because of the nature of the special assistance, BPP will inform the delegate before confirming the order.
How to contact us
Please call our service centre where a customer service representative or manager will be happy to help you.
Our service centre is open Monday-Friday 0800-1800 and Saturday 0830-1430.
Call 0845 226 2422
You can also email us at firstname.lastname@example.org and we will respond within 24 hours.
Or please write to us at:
BPP Professional Education
5th Floor, Boulton House
Manchester M1 3HY
We will respond within 48 hours upon receipt of your letter.