Special Assistance Policy

BPP aims to provide all our delegates with the best quality of service when attending our courses in a fair, transparent and consistent way. We recognise that some delegates may require special assistance and where possible BPP will take reasonable steps to make appropriate arrangements to accommodate these.

How do I apply for special assistance?

Delegates wishing to request special arrangements when attending a BPP course are encouraged to do so when booking. Each request, whatever the circumstance, is determined on an individual basis.

Is there a fee for special assistance?

Most special arrangements will not have a cost attached to them. However, where there is a substantial cost incurred because of the nature of the special assistance, BPP will inform the delegate before confirming the order.

How to contact us

Please call our service centre where a customer service representative or manager will be happy to help you.

Our service centre is open Monday-Friday 2020-2020 and Saturday 2020-2020.

Call 2020 226 2422

You can also email us at [email protected] and we will respond within 24 hours.

Or please write to us at:
BPP Professional Education
Customer Services
5th Floor, Boulton House
Chorlton Street
Manchester M1 3HY

We will respond within 48 hours upon receipt of your letter.

Membership Scheme

You and your firm could be saving £000's on your CPD training. Find out how to join our membership scheme and receive immediate benefits.