Handling Difficult Conversations with Ease & Confidence


Cost for BPP PD Members: £432 + VAT 6 CPD Hours
(£624.00 + VAT for non BPP PD Members Click Here for details of our membership scheme).


This highly interactive course will benefit anyone who wants or needs to learn how to deliver difficult or challenging messages in a clear, timely and effective way. This course will benefit lawyers and non-law professionals alike.

SRA Competence



Broaching difficult subjects with colleagues and clients is often a daunting prospect for many. People sometimes avoid conflict situations where they need to deliver bad news or where they fear that there will be an adverse reaction to an assertive or critical message. Yet few things are as impressive in business as the ability to discuss difficult issues with honesty, clarity and integrity and to deal in a fair and objective way with the powerful emotions that inevitably arise.

This course aims to provide participants with the skills and confidence they need to develop this vital skill-set.

Learning Objectives:

  • Understand what makes a message difficult or challenging, and why people are often reluctant to deliver it
  • Identify and recognise the barriers to holding difficult conversations
  • Be aware of their own personal communication style and recognise counter-productive words and actions where emotions are fully engaged
  • Learn and apply effective processes and techniques for conducting difficult conversations
  • Maintain control of the conversation process by mastering the techniques necessary for remaining clear and objective, especially where others are seeking to gain control of the conversation

This course satisfies the Solicitors’ Code of Conduct Rule 5 for Solicitors who manage or supervise staff.

"A certificate of completion will be provided by BPP Professional Education Limited upon request, following attendance."

Under the SRA’s new approach to continuing competence, solicitors are expected to use the Statement of Solicitor Competence to identify and address their learning and development needs. The competence statement requires the following competencies:
  • A - Ethics, professionalism and judgement
  • B - Technical legal practice
  • C - Working with other people
  • D - Managing themselves and their own work
  • Course Dates

    Location Dates Time Availability  
    London 15 May 2019 9:30 AM - 5:00 PM  Spaces Book Now
    London 02 Sep 2019 9:30 AM - 5:00 PM  Spaces Book Now

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