Managing the Client Relationship


Cost for BPP PD Members: £223 + VAT 6 CPD Hours
(£445.00 + VAT for non BPP PD Members Click Here for details of our membership scheme).

SRA Competence

C, D


This course will be of benefit to junior associates and trainees of a law practice.


In any organisation managing the relationship with both new and existing clients is essential. In a sound business relationship, trust and confidence lead to significant business impact. Without it potential revenue could be lost. This course focuses on building and maintaining effective client relationships and includes case study exercises and an action plan.

Learning Objectives

At the end of this course delegates should be able to:

  • Able to analyse a client portfolio to establish profitable and advocate clients to improve the bottom line of the practice
  • Understand how to build and maintain the client relationship
  • Know how to build rapport and trust; and become a trusted adviser
  • How to improve the communication with the client via all points of contact
  • Be more effective in managing expectations and difficult behaviour
  • Know how to use Maister’s 3 E to establish what you are selling to clients and how to price this

"A certificate of completion will be provided by BPP Professional Education Limited upon request, following attendance."

Under the SRA’s new approach to continuing competence, solicitors are expected to use the Statement of Solicitor Competence to identify and address their learning and development needs. The competence statement requires the following competencies:
  • A - Ethics, professionalism and judgement
  • B - Technical legal practice
  • C - Working with other people
  • D - Managing themselves and their own work
  • Course Dates

    Location Dates Time Availability  
    Leeds 09 Apr 2019 9:30 AM - 5:00 PM  Spaces Book Now
    London 03 May 2019 9:30 AM - 5:00 PM  Full
    Manchester 19 Jun 2019 9:30 AM - 5:00 PM  Spaces Book Now
    London 02 Aug 2019 9:30 AM - 5:00 PM  Spaces Book Now
    Birmingham 20 Sep 2019 9:30 AM - 5:00 PM  Spaces Book Now
    London 29 Oct 2019 9:30 AM - 5:00 PM  Spaces Book Now
    Leeds 18 Nov 2019 9:30 AM - 5:00 PM  Spaces Book Now
    London 09 Dec 2019 9:30 AM - 5:00 PM  Spaces Book Now

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