Managing the Client Relationship
Pricing
Cost for BPP PD Members: £210 + VAT + 6 CPD Hours
(£420 + VAT for non BPP PD Members) Click Here for details of our membership scheme.)
Course level
Intermediate
Delegates
This course will be of benefit to partners, associates and trainees of a law practice.
Overview
In any organisation managing the relationship with both new and existing clients is essential. In a sound business relationship, trust and confidence lead to significant business impact. Without it potential revenue could be lost. This course focuses on building and maintaining effective client relationships and includes case study exercises and an action plan.
Learning Objectives
At the end of this course delegates should be able to:
- Able to analyse a client portfolio to establish profitable and advocate clients to improve the bottom line of the practice
- Understand how to build and maintain the client relationship
- Know how to build rapport and trust; and become a trusted adviser
- How to improve the communication with the client via all points of contact
- Be more effective in managing expectations and difficult behaviour
- Know how to use Maister’s 3 E to establish what you are selling to clients and how to price this
"A CPD certificate of completion will be provided by BPP Professional Education Limited upon request, following attendance."
Course Dates
Location |
Dates |
Time |
Availability |
|
|
|
|
|
|
London |
23 Oct 2020 |
9:30 AM - 5:00 PM |
Spaces |
Book Now
|
|
|
|
|
|
Manchester |
17 Nov 2020 |
9:30 AM - 5:00 PM |
Spaces |
Book Now
|
|
|
|
|
|
London |
05 Feb 2020 |
9:30 AM - 5:00 PM |
Spaces |
Book Now
|
|
|
|
|
|
Manchester |
09 Apr 2020 |
9:30 AM - 5:00 PM |
Spaces |
Book Now
|
|
|
|
|
|
London |
22 Jun 2020 |
9:30 AM - 5:00 PM |
Spaces |
Book Now
|
|
|
|
|
|
London |
21 Aug 2020 |
9:30 AM - 5:00 PM |
Spaces |
Book Now
|
|
|
|
|
|
Manchester |
19 Oct 2020 |
9:30 AM - 5:00 PM |
Spaces |
Book Now
|
|
|
|
|
|
London |
18 Dec 2020 |
9:30 AM - 5:00 PM |
Spaces |
Book Now
|