Managing the Client Relationship

Pricing

Cost for BPP PD Members: £210 + VAT + 6 CPD Hours
(£420 + VAT for non BPP PD Members) Click Here for details of our membership scheme.)

Course level

Intermediate

Delegates

This course will be of benefit to partners, associates and trainees of a law practice.

Overview

In any organisation managing the relationship with both new and existing clients is essential. In a sound business relationship, trust and confidence lead to significant business impact. Without it potential revenue could be lost. This course focuses on building and maintaining effective client relationships and includes case study exercises and an action plan.

Learning Objectives

At the end of this course delegates should be able to:

  • Able to analyse a client portfolio to establish profitable and advocate clients to improve the bottom line of the practice
  • Understand how to build and maintain the client relationship
  • Know how to build rapport and trust; and become a trusted adviser
  • How to improve the communication with the client via all points of contact
  • Be more effective in managing expectations and difficult behaviour
  • Know how to use Maister’s 3 E to establish what you are selling to clients and how to price this

"A CPD certificate of completion will be provided by BPP Professional Education Limited upon request, following attendance."


Course Dates

Location Dates Time Availability  
London 23 Oct 2020 9:30 AM - 5:00 PM  Spaces Book Now
Manchester 17 Nov 2020 9:30 AM - 5:00 PM  Spaces Book Now
London 05 Feb 2020 9:30 AM - 5:00 PM  Spaces Book Now
Manchester 09 Apr 2020 9:30 AM - 5:00 PM  Spaces Book Now
London 22 Jun 2020 9:30 AM - 5:00 PM  Spaces Book Now
London 21 Aug 2020 9:30 AM - 5:00 PM  Spaces Book Now
Manchester 19 Oct 2020 9:30 AM - 5:00 PM  Spaces Book Now
London 18 Dec 2020 9:30 AM - 5:00 PM  Spaces Book Now

Membership Scheme

You and your firm could be saving £000's on your CPD training. Find out how to join our membership scheme and receive immediate benefits.

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